At EXIM Clinic™ SSD, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best international business services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future orders through the website www.allaboutexim.com or www.eximclinic.com. The refund will be the sole discretion of the management of EXIM Clinic™.
Not Satisfied? Let us know!
If you're not satisfied with the service, simply email email@example.com. All help tickets are reviewed by members of the Senior Management and personally responded within 72 working hours.
When the payment of fee is made to EXIM Clinic™ SSD, the fees paid in advance is retained by EXIM Clinic™ in a client account. EXIM Clinic™ starts working on a client’s matter within 24 hours of payment and EXIM Clinic™ will earn the fees only upon working on a client's or trainee's matter. During an engagement, EXIM Clinic™ earns fee at different rates depending on the completion of various milestones (e.g. allotment of seat for export & import management training program/ any other course opted by client(s)/ trainee(s) by any mode (phone call/ email/ through website), assigning dedicated trainer for training of opted course, providing client portal access (as applicable), assigning relationship manager, starting of liaison activities, starting of consulting & advisory works, filing of forms, filing of application etc.,). The refund cannot be provided for the earned fee because resources and man-hours spent on delivering the service are non-returnable in nature. Further, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, EXIM Clinic™ or its any division shall be only liable to adjust the paid amount to other works, if it is further assigned by client(s) within 14 days from the payment date. The person, who has paid the fee for any course or training program of EXIM Clinic™ SSD, may transfer his/ her reserved seat to any eligible (not minor) person subject he/ she is not joining the course. In such a case, he/ she has to submit an indemnity bond in this regard stating no further refund claim of paid amount will be made. He/ she (who transfer the reserved seat) will also indemnify to EXIM Clinic™ or its any unit for any kind of consequence if it is arisen by another person (who transferred by the person originally paid for the course).
The refund request (subject to applicability and circumstances) can be initiated through firstname.lastname@example.org. All refund requests must be made before 24 hours of purchase. We will process your request within 15 to 25 business days of receiving all the information required for processing refunds as a reason for a refund, bank details for processing request, etc.
Change of Service
If you want to change the service you ordered for a different one, you must request this change of service within 7 days of purchase. No change of service would be entertained if a training course/ program is chosen. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your EXIM Clinic™ account. EXIM Clinic™ or its unit adjust this balance credit for any other EXIM Clinic™ service as opted by you in lieu of the original service. This clause supersedes any other clauses if mentioned anywhere in this document.
EXIM Clinic™ has a standard pricing policy for a training program wherein no additional service fee is requested under any circumstance. However, the standard pricing policy is not applicable for an increase in the total fee paid by the client or trainee to EXIM Clinic™ due to increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. EXIM Clinic™ is not responsible or liable for any other cost incurred by the client related to the completion of the service.
Factors Outside our Control
We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject an authorization application for legal reasons beyond the scope of EXIM Clinic™ service. In some cases, a government backlog or problems with the government platforms (e.g. DGFT website, Customs Website, etc) can lead to long delays before your process is complete. Similarly, EXIM Clinic™ does not guarantee the results or outcomes of the services rendered by our Associates, who are not employed by EXIM Clinic™. Problems like these are beyond our control and are not covered by this guarantee and/or not eligible for a refund. Hence, delay in the processing of your file by the Government cannot be a reason for a refund.
EXIM Clinic™ shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client or trainee for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").
Since we're incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by EXIM Clinic™ - not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service. Before processing any refund, we reserve the right to make the best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 30% + earned fee of 25% + fee paid to the government (taxes) would be applicable. In case of a change of service, the cancellation fee would not be applicable. Refund claim after 24 hours of fee/ amount paid to EXIM Clinic™ will not be applicable.
EXIM Clinic™ SSD states - EXIM Clinic Skill Set Division